Administrative Review

Occasionally a referral is identified as being incomplete or falling below the agreed administrative standard. When this happens, the Referral Services administrator will phone the relevant practice to arrange the addition of missing information or to agree other ways of improving the referral.

The outcome of these discussions can include:

  • Addition of missing information i.e. past medical history, current medication, BMI, smoking status
  • Updating of patient contact details
  • Cancellation of duplicate referrals
  • Cancellation of referral at patient request
  • Amending preferences on referral if patients preference changes.
River House (the site of the Old Mill), Bexley High Street, Kent, DA5 1JX Tel: 020 8269 3444 Fax: 013 2231 5373